Recall information:

Recall Phone Contact: 1-929-6360293 Monday through Friday from 10am to 3pm EST

Recall Email Contact: rcus@charmast.com (Recommended Contacts)

(Feel free to email rcus@charmast.com to inquire about recalls if you are out of phone hours or if you are having trouble calling)

Charmast Recalls Model W1056 Power Banks Sold Exclusively on Amazon.com

Customer safety is our top priority. In cooperation with the U.S. Consumer Product Safety Commission (“CPSC’’), Shenzhen Charmast Technology Co., Ltd. (“Charmast”) is voluntarily recalling Model W1056 Power Banks Sold in Amazon.com (USA) 

  • ONLY Model:W1056, ONLY Sold in Amazon.com (USA) 

  • Remedy: Refund

The lithium-ion battery in the power banks can overheat, posing a fire hazard. If you have a W1056 power bank purchased in Amazon.com (USA) , stop using it right away. 

Only Model W1056 power bank purchased in Amazon.com (USA) is in part of the recall, Charmast other models are NOT part of the recall, or power banks sold in other countries is not part of the recall.

No other models of Charmast power banks are affected.

How to find your model number

The model number W1056 is displayed on the back of the power bank. Please see example images below:

For more information on this recall, please visit the FAQ page here. 

Use this form to submit a recall request for your Charmast Model W1056 power bank purchased in Amazon.com (USA)

In order to improve the efficiency for your recall request and the accuracy remedy information for you, we recommend that you prepare the following information in advance:

  1. proof of purchase (Amazon order number purchased in Amazon.com USA) 

Amazon (USA) Order Number such as 

113-XXXXXXX-1659250, 

114-XXXXXXX-7008402,

111-XXXXXXX-4976639,

112-XXXXXXX-1289431,

........

  1. a photo of your device showing W1056 model number (displayed on item BACK ) and your name and date written in permanent marker on your W1056 powerbank, see attached picture for reference.


Please note that if your claim is approved, we will arrange you refund as soon as we can when all monthy refunds amount ready or avaiable. The detailed and accurate time to you is subject to the results of communication with our recall after-sale e-mail (rcus@charmast.com).

Tips for Recall Request Registration

This recall only involves the Charmast W1056 POWER Bank- sold exclusively at Amazon.com USA site.

Hazard: The lithium-ion battery in the recalled power banks, Model W1056, only sold in Amazon in the United States can overheat and ignite, posing fire and burn hazards to consumers.

Remedy: Refund

Enter your Amazon Order Number (purchased on Amazon.com USA), Purchase Date, Model, Color, Quantity, Photos ( shows name, date written in permanent marker on the powerbank), Your Full Name, Email .. etc, to begin the recall request registration.

(Notice: If you have multiple orders, please submit one registration form per order. For example, if you have 3 orders from Amazon USA, you will need to fill out the registration information 3 times. This ensures an accurate remedy. Thank you for your understanding.)

Please follow the format above to complete your recall registration request: