Recall FAQs

Q1: Which model of Charmast power banks is being recalled?

The voluntary recall only involves Charmast W1056 Power Bank

  • The recalled power bank model W1056 was offered for sale on Amazon.com USA site between approximately Dec 2018 and Sep 2024, for about $14 to about $25.​

Model W1056 is offered in Black, White, Blue, Purple, Green, Qing, 6 colors.

 

Only model W1056 is being recalled. Other Charmast power banks are not affected by this recall. Other channels or other countries(non-USA) are not affected.

How to find your model number?

The model number W1056 is displayed on the back of the power bank. Please see example images below:

Q2: How to recognize if the power bank I have on hand are subject to this recall?

Recall apply: If your power bank is Model W1056 and purchased it from Amazon.com USA site, immediately stop using the product and please follow the Recall information to complete your recall registration.

Otherwise, If your product is not Model W1056, or if you purchased item from Non-USA countries, then this recall does not apply to you and no further action is required.

Q3: Why are the power banks being recalled?

Charmast is voluntarily recalling the W1056 power banks because the lithium-ion battery in the power banks selling in Amazon USA site can overheat, posing a fire hazard.

Q4: Where is the recalled power banks sold? 

Model W1056 was sold on Amazon.com USA Site between approximately Dec 2018 and Sep 2024 for about $14 to about $25. 

Q5: How can I participate in the recall? What should I do? 

Step 1: Check if your power bank is recall power bank or not. Only Model W1056 selling in Amazon USA site is belong to recall power bank. Other Models, other countries are not in recall part.

Step 2: If you have a recalled power bank in hand, you should stop using it immediately and ensure that others will not have access to it.  

Step 3: Submit a recall request.Please note that if your claim is approved, the free replacement will be arranged in process soon. The detailed and accurate delivery time of new free replacement to you is subject to the time of communication with our recall after-sale e-mail (rcus@charmast.com).

Notice: Please note that the only valid email address for all recall inquiries and recall remedy is (rcus@charmast.com), please do not contact via the rest of the email addresses and please do not contact via Amazon mail, thank you.

Q6: How can I return the power bank? How should I dispose of the power bank? 

Please return W1056 to Charmast’s designated address or please dispose according to local regulations and guidelines for disposal of products containing lithium-ion batteries, and please remember to keep proof of disposal documents for future use. For more information on proper disposal you may also enquiry rcus@charmast.com.

Q7: How long will customers have to wait to get their power bank replaced?

Once a customer has submitted all recall request contents, and we received all the information, our support representative will set up the replacement process as soon as we can. But the detailed, accurate delivery time of new free replacement to you is subject to the time of communication with our recell email (rcus@charmast.com).

Q8:Are other products included in the recall?

No.This recall is only limited to Model W1056 exclusively selling in Amazon.com USA site. Any other models or selling in other non-usa countries is not affected.

Q9:Are all countries where this product was shipped impacted?

No, not all countries in which this product was shipped are impacted. Only selling Model W1056 in amazon.com usa site are impacted.

Q10:How do I contact you if I have a this recall model W1056 purchased it from Amazon.com USA site?

Recall Email Contact: rcus@charmast.com (Recommended Contacts);

Recall Phone Contact: 1-929-6360293 Monday through Friday from 10am to 3pm EST;

(Feel free to email rcus@charmast.com to inquire about recalls if you are out of phone hours or if you are having trouble calling.)

rcus@charmast.com is the only valid email contact for the recall remedy or recall enquries, recall remedy cannot be processed through the rest emails or can not be processed by emailing Amazon message. Thanks. 

Additional Information

If you have any further questions, please email us at rcus@charmast.com with your Your name, Your email, and your W1056 power bank photos (name, date written in permanent marker on the powerbank), Amazon order number (purchased in Amazon.com usa site), and your address(to receive replacement) . Thanks.